![]() ![]() The question may come down to, are you saving money using peer-to-peer car rentals? As a result, we've banned the host from our platform, and we'll continue to support Mr. Although incidents like this are extremely rare on our marketplace, we do have policies in place that require our hosts to keep any loans related to their Turo business up-to-date. To make things right, Turo has refunded him and we’re working to retrieve his personal belongings as soon as possible. ![]() Balerini’s experience fell short of the high standards we expect from our community. Turo issued this statement on Balerini's ordeal: Turo was unable to recover the couple’s belongings, paying them $1,400 for the lost items and an additional $300 for the cost of the rental. However, no calls would get returned,” Balerini said.Īfter contacting Turo a spokesperson responded, stating, "Incidents like this are extremely rare.To make things right, Turo has refunded him and we’re working to retrieve his personal belongings as soon as possible." “They kept mentioning they were going to escalate it with our executive team. The couple lost a laptop and other valuables that had been in the SUV.īalerini said the host admitted the vehicle didn't belong to him, and Turo customer support did not immediately offer any reimbursement. ![]() The couple called Orlando Police and discovered the vehicle had been repossessed. They enjoyed the SUV for three days, but on the last night of their trip it disappeared. In March, Balerini and his girlfriend rented a Chevy Equinox from a Turo host while visiting Orlando from Ohio. “Waiting for like an Enterprise or Hertz vehicle can take quite some time,” he said. He enjoyed the door-to-door service and skipping rental car lines at the airport. WFTS Screenshots of booking through the Turo appĮnrique Balerini said that’s what happened to him during his last trip in March. “You have a host or an owner that you're dealing with and oftentimes Turo will just say, well, you're going to have to ask the owner," Elliot said. Veteran consumer advocate Christopher Elliott likes the variety and the lower rates he sometimes gets on Turo, but said renters who run into trouble may not receive the same services traditional rental car companies offer. The vehicles belong to independent business owners, like Valenti. They can filter results by car type, price, and features. Renters look through the app or website for cars at specific locations. If you're not familiar with Turo, here's how it works. “The passenger-passenger vehicles are definitely one of my top renting vehicles,” Valenti said. After a career in automotive sales, Dunedin resident Katie Valenti got into the peer-to-peer auto rental business.Ī "host" with the online company Turo, Valenti's 21-vehicle fleet includes a Camaro convertible, Porsche Boxter, but it's the Dodge minivan that is the hot item for her car rental business. ![]()
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